urn:noticeable:projects:U2VcroU5O04eruz0qrULdrivecam.sharepoint.com/sites/Surfsight2024-10-01T12:18:00.671ZCopyright © Surfsight InternalNoticeablehttps://storage.noticeable.io/projects/U2VcroU5O04eruz0qrUL/newspages/XMr3wOiOTaCdNw5b95jA/01h55ta3gsnyhysqtz7gg7de36-header-logo.jpghttps://storage.noticeable.io/projects/U2VcroU5O04eruz0qrUL/newspages/XMr3wOiOTaCdNw5b95jA/01h55ta3gsnyhysqtz7gg7de36-header-logo.jpg#84bd00urn:noticeable:publications:Ev2lRIVTH8isrvMNTnCS2024-10-01T14:11:00Z2024-10-01T12:18:00.671Z

Upcoming changes to the Surfsight® API that may impact your use of the service.  Create Drivers and Update Drivers APIs - (Validate the  “organizationId ” parameter)  When creating a new driver persona in the Organization,  (POST/drivers...

<p><span style="color: rgb(0, 0, 0);">Upcoming changes to the Surfsight® API that may impact your use of the service.&nbsp;</span></p><ol><li><p><span style="color: windowtext;">Create Drivers and Update Drivers APIs - (Validate the&nbsp; “</span><strong><span style="color: windowtext;">organizationId </span></strong><span style="color: windowtext;">” parameter)&nbsp;</span></p><ul><li><p><span style="color: rgb(0, 0, 0);">When creating a new driver persona in the Organization,&nbsp; (POST/drivers and PATCH/drivers), we will add a validation that the </span><strong><span style="color: rgb(0, 0, 0);">organizationId </span></strong><span style="color: rgb(0, 0, 0);">exists and belongs to the partner who is performing the operation.&nbsp; This will allow you to only create a driver persona who is in your organization.</span><em><span style="color: rgb(0, 0, 0);">&nbsp;</span></em><span style="color: rgb(0, 0, 0);">&nbsp;&nbsp;</span></p></li></ul><p></p></li><li><p><span style="color: windowtext;">Virtual event - Validate Parameters&nbsp;</span></p><ul><li><p><span style="color: rgb(0, 0, 0);">We will be implementing more stringent parameter validation on the virtual-event endpoint. By ensuring that all input data adheres to pre-defined criteria, we will only create events with valid parameters. You will receive an error message when attempting to enter invalid parameters.&nbsp;&nbsp;&nbsp;</span></p></li></ul></li><li><p><span style="color: windowtext;">Create/Update organization - (post/organizations): Change the default for </span><strong><span style="color: windowtext;">isOrganizationProfileEnabled</span></strong><span style="color: windowtext;"> to FALSE&nbsp;</span></p><ul><li><p><span style="color: windowtext;">At the present time, newly created organizations are automatically enabled for the “Organization Profile” feature. &nbsp;</span></p><p><span style="color: windowtext;">To provide greater user autonomy, we will change the default setting of </span><strong><span style="color: windowtext;">isOrganizationProfileEnabled </span></strong><span style="color: windowtext;">to </span><strong><span style="color: windowtext;">FALSE.</span></strong><span style="color: windowtext;"> This will allow users to opt-in to the Organization Profile feature if they choose.&nbsp;</span></p></li></ul></li></ol><p><span style="color: rgb(0, 0, 0);">These changes will be implemented in the release scheduled for January 12, 2025.&nbsp;</span></p><p><span style="color: windowtext;">We understand that these changes may cause some disruption to your workflow. We apologize for any inconvenience you might experience. If you have any questions or concerns, please reach out to your Technical Account Manager.&nbsp;</span></p><p><span style="color: windowtext;">Thank you for your understanding and continued support.&nbsp;</span></p><p><span style="color: windowtext;">&nbsp;</span></p>Ben Goldfarb[email protected]urn:noticeable:publications:wEUbsWVtKXDa0H4eblPp2024-09-25T18:15:00Z2024-09-25T18:24:37.367Z

We are happy to inform you that the Last GPS points and Media Data issues have been resolved. Please find further details below. Duration of the service outage: From 09/24/2024 at 06:00 UTC to 09/25/2024 at 18:15 UTC Impact of the service...

<p><span style="color: rgb(21, 33, 42);">We are happy to inform you that the Last GPS points and Media Data issues have been resolved. </span><span style="color: rgb(65, 65, 65);">Please find further details below.</span></p><ul><li><p><span style="color: rgb(21, 33, 42);">Duration of the service outage: From 09/24/2024 at 06:00 UTC to 09/25/2024 at 18:15 UTC</span></p></li><li><p><span style="color: rgb(21, 33, 42);">Impact of the service outage: Last GPS points and Media Data.</span></p></li><li><p><span style="color: rgb(21, 33, 42);">Cloud impacted: US Cloud (AI-12 and AI-14)</span></p><p></p></li></ul><p>We <span style="color: rgb(21, 33, 42);">apologize for the temporary inconvenience.</span></p><hr><p><em>This notice was delivered to employees only.</em></p>Natalia Correa[email protected]urn:noticeable:publications:oR7x0VGGw40mBnWVLKH12024-09-25T13:30:00Z2024-09-25T13:35:53.621Z

We have stabilized the Redis instance and are currently working on a fix related to the Media Data, which is planned to be deployed later today. Impact: Last GPS points and Media Data. Cloud impacted: US Cloud (AI-12 and AI-14) Update:...

<p><span style="color: rgb(21, 33, 42);">We have stabilized the Redis instance and are currently working on a fix related to the Media Data, which is planned to be deployed later today.</span></p><ul><li><p><span style="color: rgb(21, 33, 42);">Impact: Last GPS points and Media Data.</span></p></li><li><p><span style="color: rgb(21, 33, 42);">Cloud impacted: US Cloud (AI-12 and AI-14)</span></p></li><li><p><span style="color: rgb(21, 33, 42);">Update: 09/25/2024 at 13:30 UTC</span></p></li></ul><p>We value your patience and sincerely regret any inconvenience.</p><hr><p><em>This notice was delivered to employees only.</em></p>Natalia Correa[email protected]urn:noticeable:publications:P93JVQhD0ETHGSmNJ90z2024-09-24T19:30:00Z2024-09-24T19:41:37.377Z

We are still experiencing performance issues with the Last GPS points and Media Data. The team continues to work to restore normal performance levels. Please find further details below. Impact of the degraded performance: Last GPS points...

<p>We are still experiencing performance issues with the Last GPS points and Media Data. <span style="color: rgb(21, 33, 42);">The team continues to work </span>to restore normal performance levels<span style="color: rgb(21, 33, 42);">. </span>Please find further details below.</p><ul><li><p>Impact of the degraded performance: Last GPS points and Media Data.</p></li><li><p>Cloud impacted by the degraded performance: US Cloud (AI-12 and AI-14)</p></li><li><p>Update: 09/24/2024 at 19:30 UTC</p></li></ul><p><span style="color: rgb(21, 33, 42);">Your patience and understanding are greatly appreciated in advance.</span></p><hr><p><em>This notice was delivered to employees only.</em></p>Natalia Correa[email protected]urn:noticeable:publications:6sG7Sj5f9pJoiIR7Q26R2024-09-24T08:40:00Z2024-09-24T08:39:05.430Z

We are currently experiencing performance issues with Last GPS and Media Data. Please find further details below. Impact of the degraded performance: Last GPS points and Media Data Partners impacted by the degraded performance: US cloud,...

<p>We are currently experiencing performance issues with Last GPS and Media Data. Please find further details below.</p><ul><li><p>Impact of the degraded performance: Last GPS points and Media Data </p></li><li><p>Partners impacted by the degraded performance: US cloud, AI-12 and AI-14</p></li></ul><p>Our team is currently working to restore normal performance levels. We apologize for any inconvenience.</p><p>More info:<br><a href="https://lytx.atlassian.net/browse/SUR-8285?utm_source=noticeable&amp;utm_campaign=surfsight-internal-updates.i-service-impact-announcement-service-disruption-impacting-last-gps-and-media-data-us-cloud-i&amp;utm_content=publication+link&amp;utm_id=U2VcroU5O04eruz0qrUL.XMr3wOiOTaCdNw5b95jA.6sG7Sj5f9pJoiIR7Q26R&amp;utm_medium=newspage" rel="noopener nofollow" target="_blank">https://lytx.atlassian.net/browse/SUR-8285</a><br><a href="https://lytx.atlassian.net/browse/DEVOPSNEW-3926?utm_source=noticeable&amp;utm_campaign=surfsight-internal-updates.i-service-impact-announcement-service-disruption-impacting-last-gps-and-media-data-us-cloud-i&amp;utm_content=publication+link&amp;utm_id=U2VcroU5O04eruz0qrUL.XMr3wOiOTaCdNw5b95jA.6sG7Sj5f9pJoiIR7Q26R&amp;utm_medium=newspage" rel="noopener nofollow" target="_blank">https://lytx.atlassian.net/browse/DEVOPSNEW-3926</a></p><hr><p><em>This notice was delivered to &lt;employees only&gt;</em></p>Dror Tesler[email protected]urn:noticeable:publications:QUoPTqHHPt18EMHan2ye2024-09-20T13:00:00Z2024-09-20T13:02:02.278Z

We are happy to inform you that the backlog in virtual event media uploads is now clear. Please find further details below. Duration of the service impact: 09/19/2024 at 07:45 p.m. UTC. - 09/20/2024, 01:00 p.m. UTC Description of the...

<p><span style="color: rgb(65, 65, 65);">We are happy to inform you that the backlog in virtual event media uploads is now clear. Please find further details below.</span></p><ul><li><p><span style="color: rgb(65, 65, 65);">Duration of the service impact: 09/19/2024 at 07:45 p.m. UTC. - 09/20/2024, 01:00 p.m. UTC</span></p></li><li><p><span style="color: rgb(65, 65, 65);">Description of the service impact: the failure rate of virtual event media upload had increased.</span></p></li><li><p><span style="color: rgb(65, 65, 65);">Partners affected by the service impact: all partners using virtual events.</span></p></li><li><p>Jira ticket: <a href="https://lytx.atlassian.net/browse/SUR-8269.?utm_source=noticeable&amp;utm_campaign=surfsight-internal-updates.i-service-impact-announcement-the-failure-rate-of-virtual-event-media-upload-has-increased-i-resolved-09-20-2024-01-00-p-m-utc&amp;utm_content=publication+link&amp;utm_id=U2VcroU5O04eruz0qrUL.XMr3wOiOTaCdNw5b95jA.QUoPTqHHPt18EMHan2ye&amp;utm_medium=newspage" rel="noopener nofollow" target="_blank">https://lytx.atlassian.net/browse/SUR-8269.</a></p></li><li><p>Salesforce problem: PR-0005851.</p></li></ul><p><span style="color: rgb(65, 65, 65);">We appreciate your patience and apologize for the temporary inconvenience.</span></p><hr><p><em>This notice was delivered to employees only.</em></p>Daniel Sanchez[email protected]urn:noticeable:publications:cPy7tKByNpR7nUMkd17b2024-09-20T09:00:00Z2024-09-20T09:01:37.785Z

The backlog in virtual event media uploads is getting consumed now, and the success rate will improve. The Surfsight technical support team will continue to monitor the situation until fully resolved. Impact of the degraded performance:...

<p>The backlog in virtual event media uploads is getting consumed now, and the success rate will improve. The Surfsight technical support team will continue to monitor the situation until fully resolved.</p><ul><li><p>Impact of the degraded performance: the failure rate of virtual event media upload has increased.</p></li><li><p>The issue started on 09/19/2024 at 07:45 p.m. UTC.</p></li><li><p>The issue was last updated on 09/20/2024 at 09:00 a.m. UTC.</p></li><li><p>Jira ticket: <a href="https://lytx.atlassian.net/browse/SUR-8269?utm_source=noticeable&amp;utm_campaign=surfsight-internal-updates.i-service-impact-announcement-the-failure-rate-of-virtual-event-media-upload-has-increased-i-update-09-20-2024-09-00-a-m-utc&amp;utm_content=publication+link&amp;utm_id=U2VcroU5O04eruz0qrUL.XMr3wOiOTaCdNw5b95jA.cPy7tKByNpR7nUMkd17b&amp;utm_medium=newspage" rel="noopener nofollow" target="_blank">https://lytx.atlassian.net/browse/SUR-8269</a>.</p></li><li><p>Salesforce problem: PR-0005851.</p></li></ul><p>Our sincerest apologies for the inconvenience this may cause.</p><hr><p><em>This notice was delivered to employees only.</em></p>Daniel Sanchez[email protected]urn:noticeable:publications:0iZJxIWsTYgeAQyyhua42024-09-20T03:50:00Z2024-09-20T03:51:07.785Z

The latency for processing virtual events media uploads is continuing to improve. The support team will continue to work until all the media file uploads are processed. Impact of the degraded performance: The failure rate of virtual event...

<p>The latency for processing virtual events media uploads is continuing to improve. The support team will continue to work until all the media file uploads are processed.</p><ul><li><p><span style="color: rgb(21, 33, 42);">Impact of the degraded performance: The failure rate of virtual event media upload has increased.</span></p></li><li><p><span style="color: rgb(21, 33, 42);">The issue started at 19:45 UTC</span></p></li><li><p>The issue was last updated at 03:50 UTC</p></li><li><p><a href="https://lytx.atlassian.net/browse/SUR-8269?utm_source=noticeable&amp;utm_campaign=surfsight-internal-updates.i-service-impact-announcement-the-failure-rate-of-virtual-event-media-upload-has-increased-i-update-03-40-utc&amp;utm_content=publication+link&amp;utm_id=U2VcroU5O04eruz0qrUL.XMr3wOiOTaCdNw5b95jA.0iZJxIWsTYgeAQyyhua4&amp;utm_medium=newspage" rel="noopener nofollow" target="_blank"><strong><span style="color: rgb(132, 189, 0);">https://lytx.atlassian.net/browse/SUR-8269</span></strong></a></p></li><li><p><span style="color: rgb(21, 33, 42);">Lytx Problem: PR-0005851</span></p></li></ul><p><span style="color: rgb(21, 33, 42);">Our sincerest apologies for the inconvenience this may cause.</span></p><hr><p><em>This notice was delivered to employees only.</em></p>Natalia Correa[email protected]urn:noticeable:publications:gDM64SjJqVFdJ9hXRzum2024-09-19T21:21:38.921Z2024-09-19T21:33:08.398Z

We are currently experiencing degraded performance issues with the uploading of virtual events. Please find further details below. Impact of the degraded performance: The failure rate of virtual event media upload has increased. The issue...

<p>We are currently experiencing degraded performance issues with the uploading of virtual events. Please find further details below.</p><ul><li><p>Impact of the degraded performance: The failure rate of virtual event media upload has increased.</p></li><li><p>The issue started at 19:45 UTC</p></li></ul><p>Our team is currently working to restore normal performance levels. We apologize for any inconvenience.</p><hr><p><em>This notice was delivered to &lt;employees only&gt;.</em></p>Mauricio Niebles[email protected]urn:noticeable:publications:YLa8IruUiGS31Hzov9JB2024-09-10T18:00:00Z2024-09-10T18:14:36.573Z

We are happy to inform you that yesterday's issues that were yet to be resolved (i.e., intermittent live-streaming issues) have been resolved. All other issues had previously been resolved. Please find further details below. Duration of...

<p>We are happy to inform you that yesterday's issues that were yet to be resolved (i.e., intermittent live-streaming issues) have been resolved. All other issues had previously been resolved. Please find further details below.</p><ul><li><p>Duration of the service outage: 09/09/2024, 11:30 a.m. UTC - 09/10/2024, 06:00 p.m. UTC.</p></li><li><p>Impact of the service outage:</p><ul><li><p>The Surfsight portal did not load dashcams.</p></li><li><p>Surfsight API calls returned errors.</p></li><li><p>It was not possible to stream live video.</p></li><li><p>The Surfsight partner portal did not load.</p></li><li><p>Some online dashcams were reporting being offline.</p></li></ul></li><li><p>Partners impacted by the service outage: US cloud.</p></li></ul><p>We take the opportunity to strongly recommend retrying in case of eventual live-streaming issues.</p><p>We appreciate your patience and apologize for the temporary inconvenience.</p><hr><p><em>This notice was delivered to employees only.</em></p>Daniel Sanchez[email protected]