Surfsight Internal Updates

Important notice: Changes to the Surfsight API

Tue, 01 Oct 2024 14:11:00 GMT

Upcoming changes to the Surfsight® API that may impact your use of the service.

Create Drivers and Update Drivers APIs - (Validate the “organizationId ” parameter)
- When creating a new driver persona in the Organization, (POST/drivers and PATCH/drivers), we will add a validation that the organizationId exists and belongs to the partner who is performing the operation. This will allow you to only create a driver persona who is in your organization.
Virtual event - Validate Parameters
- We will be implementing more stringent parameter validation on the virtual-event endpoint. By ensuring that all input data adheres to pre-defined criteria, we will only create events with valid parameters. You will receive an error message when attempting to enter invalid parameters.
Create/Update organization - (post/organizations): Change the default for isOrganizationProfileEnabled to FALSE
- At the present time, newly created organizations are automatically enabled for the “Organization Profile” feature.
  To provide greater user autonomy, we will change the default setting of isOrganizationProfileEnabled to FALSE. This will allow users to opt-in to the Organization Profile feature if they choose.

These changes will be implemented in the release scheduled for January 12, 2025.

We understand that these changes may cause some disruption to your workflow. We apologize for any inconvenience you might experience. If you have any questions or concerns, please reach out to your Technical Account Manager.

Thank you for your understanding and continued support.

ℹ️ Service Impact Announcement: Service Disruption Impacting Last GPS and Media Data - US Cloud ℹ️ – RESOLVED (09/25/2024 at 18:15 UTC)

Wed, 25 Sep 2024 18:15:00 GMT

We are happy to inform you that the Last GPS points and Media Data issues have been resolved. Please find further details below.

Duration of the service outage: From 09/24/2024 at 06:00 UTC to 09/25/2024 at 18:15 UTC
Impact of the service outage: Last GPS points and Media Data.
Cloud impacted: US Cloud (AI-12 and AI-14)

We apologize for the temporary inconvenience.

This notice was delivered to employees only.

ℹ️ Service Impact Announcement: Service Disruption Impacting Last GPS and Media Data - US Cloud ℹ️ – UPDATE (09/25/2024 AT 13:30 UTC)

Wed, 25 Sep 2024 13:30:00 GMT

We have stabilized the Redis instance and are currently working on a fix related to the Media Data, which is planned to be deployed later today.

Impact: Last GPS points and Media Data.
Cloud impacted: US Cloud (AI-12 and AI-14)
Update: 09/25/2024 at 13:30 UTC

We value your patience and sincerely regret any inconvenience.

This notice was delivered to employees only.

ℹ️ Service Impact Announcement: Service Disruption Impacting Last GPS and Media Data - US Cloud ℹ️ UPDATE (09/24/2024 at 19:30 UTC)

Tue, 24 Sep 2024 19:30:00 GMT

We are still experiencing performance issues with the Last GPS points and Media Data. The team continues to work to restore normal performance levels. Please find further details below.

Impact of the degraded performance: Last GPS points and Media Data.
Cloud impacted by the degraded performance: US Cloud (AI-12 and AI-14)
Update: 09/24/2024 at 19:30 UTC

Your patience and understanding are greatly appreciated in advance.

This notice was delivered to employees only.

ℹ️ Service Impact Announcement: Service Disruption Impacting Last GPS and Media Data – US Cloud ℹ️

Tue, 24 Sep 2024 08:40:00 GMT

We are currently experiencing performance issues with Last GPS and Media Data. Please find further details below.

Impact of the degraded performance: Last GPS points and Media Data
Partners impacted by the degraded performance: US cloud, AI-12 and AI-14

Our team is currently working to restore normal performance levels. We apologize for any inconvenience.

More info:
https://lytx.atlassian.net/browse/SUR-8285
https://lytx.atlassian.net/browse/DEVOPSNEW-3926

This notice was delivered to

ℹ️ Service Impact Announcement: the failure rate of virtual event media upload has increased ℹ️ - RESOLVED (09/20/2024, 01:00 p.m. UTC)

Fri, 20 Sep 2024 13:00:00 GMT

We are happy to inform you that the backlog in virtual event media uploads is now clear. Please find further details below.

Duration of the service impact: 09/19/2024 at 07:45 p.m. UTC. - 09/20/2024, 01:00 p.m. UTC
Description of the service impact: the failure rate of virtual event media upload had increased.
Partners affected by the service impact: all partners using virtual events.
Jira ticket: https://lytx.atlassian.net/browse/SUR-8269.
Salesforce problem: PR-0005851.

We appreciate your patience and apologize for the temporary inconvenience.

This notice was delivered to employees only.

ℹ️ Service Impact Announcement: the failure rate of virtual event media upload has increased ℹ️ – UPDATE (09/20/2024, 09:00 a.m. UTC)

Fri, 20 Sep 2024 09:00:00 GMT

The backlog in virtual event media uploads is getting consumed now, and the success rate will improve. The Surfsight technical support team will continue to monitor the situation until fully resolved.

Impact of the degraded performance: the failure rate of virtual event media upload has increased.
The issue started on 09/19/2024 at 07:45 p.m. UTC.
The issue was last updated on 09/20/2024 at 09:00 a.m. UTC.
Jira ticket: https://lytx.atlassian.net/browse/SUR-8269.
Salesforce problem: PR-0005851.

Our sincerest apologies for the inconvenience this may cause.

This notice was delivered to employees only.

ℹ️ Service Impact Announcement: The failure rate of virtual event media upload has increased ℹ️ – UPDATE (03:40 UTC)

Fri, 20 Sep 2024 03:50:00 GMT

The latency for processing virtual events media uploads is continuing to improve. The support team will continue to work until all the media file uploads are processed.

Impact of the degraded performance: The failure rate of virtual event media upload has increased.
The issue started at 19:45 UTC
The issue was last updated at 03:50 UTC
https://lytx.atlassian.net/browse/SUR-8269
Lytx Problem: PR-0005851

Our sincerest apologies for the inconvenience this may cause.

This notice was delivered to employees only.

ℹ️ Service Impact Announcement: The failure rate of virtual event media upload has increased ℹ️

Thu, 19 Sep 2024 21:21:38 GMT

We are currently experiencing degraded performance issues with the uploading of virtual events. Please find further details below.

Impact of the degraded performance: The failure rate of virtual event media upload has increased.
The issue started at 19:45 UTC

Our team is currently working to restore normal performance levels. We apologize for any inconvenience.

This notice was delivered to .

Code Red reduced to Service Impact: intermittent live streaming issues still persist (US cloud only) – RESOLVED (09/10/2024, 06:00 p.m. UTC)

Tue, 10 Sep 2024 18:00:00 GMT

We are happy to inform you that yesterday's issues that were yet to be resolved (i.e., intermittent live-streaming issues) have been resolved. All other issues had previously been resolved. Please find further details below.

Duration of the service outage: 09/09/2024, 11:30 a.m. UTC - 09/10/2024, 06:00 p.m. UTC.
Impact of the service outage:
- The Surfsight portal did not load dashcams.
- Surfsight API calls returned errors.
- It was not possible to stream live video.
- The Surfsight partner portal did not load.
- Some online dashcams were reporting being offline.
Partners impacted by the service outage: US cloud.

We take the opportunity to strongly recommend retrying in case of eventual live-streaming issues.

We appreciate your patience and apologize for the temporary inconvenience.

This notice was delivered to employees only.