Surfsight Internal Updates

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Auxiliary camera field trial announcement and communication guidelines 🌻

To all of our teams - PSMs, Sales, TAMs and others - as part of our rollout plan for auxiliary cameras, we will begin field testing in a few weeks, aiming to collect feedback from a small group of partner resellers before releasing to the

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🚀🚀 v3.10 release package and more 🚀🚀

by Rachel Cheyfitz, GTM

Hi team! 👪 As part of our efforts to continuously improve communications, we’ve created a new document called the “release package”. The release package is to be included in all major launches (not every sprint). So, without further ado -

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Code Red: High Volume in API errors⚠️– RESOLVED

by Mauricio Niebles, TS3

We are happy to inform you that the issue “High volume of API errors” has been resolved. Please find further details below. Duration of the service outage: The issue had a duration of 1H 16 mins. Impact of the service outage: High volume

Code Red: High Volume in API errors⚠️– RESOLVED

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⚠️ Code Red: High Volume in API errors.⚠️

by Mauricio Niebles, TS3

We are experiencing a service outage: High volume of API errors, Please find further details below. Impact of the service outage: We are currently experiencing a high volume of API errors. Partners impacted by the service outage: US

⚠️ Code Red: High Volume in API errors.⚠️

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Firmware 3.13 is rolling out!

by Ben Goldfarb

Hardware and firmware updates

Firmware Update 3.13 is rolling out The latest firmware update, 3.13, for the AI-12 dashcam is rolling out. What’s included: Power loss file protection Increase privacy with watermarks Hotspot control The limited-release phase of the

Firmware 3.13 is rolling out!

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Code Red reduced to Service Impact: intermittent live streaming issues still persist (US cloud only) – RESOLVED (09/10/2024, 06:00 p.m. UTC)

by Daniel Sanchez, Technical support agent

We are happy to inform you that yesterday's issues that were yet to be resolved (i.e., intermittent live-streaming issues) have been resolved. All other issues had previously been resolved. Please find further details below. Duration of

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Code Red reduced to Service Impact: Intermittent Live streaming issues still persist (The Surfsight portal does not load dashcams, Surfsight API calls return errors, are back to normal). US cloud only – UPDATED 2:05 PM PST

The team monitoring still shows the below items as resolved. It is not possible to stream live video. The Surfsight partner portal does not load. Some online dashcams are reporting being offline. The team continues working on an

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Resolved: Code Red: Maps section in the White label portal

by Dror Tesler, Senior Support Engineer

RESOLVED: the issue with the map section of White Label portal. Impact of the service outage: Cannot access and view trips on Maps section Partners impacted by the service outage: All partners , US and EU cloud More info on Jira :

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⚠️ Code Red: Maps section in the White label portal ⚠️

by Dror Tesler, Senior Support Engineer

We are experiencing a service outage with Maps section in the White label portal. Please find further details below: Impact of the service outage: Cannot access and view trips on Maps section Partners impacted by the service outage: All

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