Surfsight Internal Updates

Surfsight Internal Updates

drivecam.sharepoint.com/sites/Surfsight

🖨️ Draft version: C6-2024 🖨️

by Sharon Schnee
New release
The draft version of the C6 release notes is here! Take a look. Read all about this release’s new features, enhancements, and the bugs we fixed in the draft release notes. For more information C6 slides, including next planned sprints,
🖨️ Draft version: C6-2024 🖨️

🖨️ Draft version: C5-2024 🖨️

by Sharon Schnee
New release
The draft version of C5 release notes is here! Take a look. Read all about this release’s new features, enhancements, and the bugs we fixed in the draft release notes. For more information C5 slides, including next planned sprints,
🖨️ Draft version: C5-2024 🖨️

Auxiliary camera field trial announcement and communication guidelines 🌻

by Rozi Buber
To all of our teams - PSMs, Sales, TAMs and others - as part of our rollout plan for auxiliary cameras, we will begin field testing in a few weeks, aiming to collect feedback from a small group of partner resellers before releasing to the
Hardware and firmware updates
Partner messaging

ℹ️ Service Impact Announcement: {Dashcams are getting offline in the NA Cloud} ℹ️

by Silvia Arce, Technical Support Engineer
We are experiencing degraded performance issues with {Dashcams getting offline in the NA Cloud}. Please find further details below. After further investigation, we have determined that the service outage impacted a subset of the dashcams.
Support

ℹ️ Service Impact Announcement: {Some dashcams are getting offline in the NA Cloud}ℹ️

by Silvia Arce, Technical Support Engineer
We are currently experiencing a service outage with {Some dashcams are getting offline in the NA Cloud}. Please find further details below. Impact of the degraded performance: Some devices going offline in the NA cloud. Our team is
Support

⚠️ Code Red: {Dashcams are getting offline in the NA Cloud} ⚠️

by Silvia Arce, Technical Support Engineer
We are experiencing a service outage with - Dashcams getting offline in the NA Cloud -. Please find further details below. Impact of the degraded performance. Devices going offline in NA Cloud Our team is currently investigating. We
Support
Code Red

C12-2024 is out! 🚀

by Ben Goldfarb
New release
C12-2024 is out! 🚀 What’s included this time around? What’s new? Check it out! Select single or double-view camera footage You can add an optional parameter to the event media reusable component in order to select single or double-view
C12-2024 is out! 🚀

ℹ️ Service Impact Announcement: high volume of events without media and decrease in webhooks since yesterday - RESOLVED ℹ️

by Daniel Sanchez, Technical support agent
Support
We are pleased to inform you that the previously reported degraded performance issues (please find further details below) have been resolved. Duration: 2024-12-20 12:30 p.m. UTC - 2024-12-23 09:30 p.m. UTC. Impact of the degraded
ℹ️ Service Impact Announcement: high volume of events without media and decrease in webhooks since yesterday - RESOLVED ℹ️

⚠️ Code Red: All EU APIs are down. ⚠️ (RESOLVED)

by Mauricio Niebles, TS3 Support
Support
Code Red
We are happy to inform you that the service outage with the EU APIs being down has been resolved. Please find further details below. Impact of the service outage: All EU APIs. Partners impacted by the service outage: EU cloud. Duration
⚠️ Code Red: All EU APIs are down. ⚠️ (RESOLVED)