Surfsight Internal Updates

Surfsight Internal Updates

drivecam.sharepoint.com/sites/Surfsight

🖨️ Draft version: C6-2024 🖨️

by Sharon Schnee
New release
The draft version of the C6 release notes is here! Take a look. Read all about this release’s new features, enhancements, and the bugs we fixed in the draft release notes. For more information C6 slides, including next planned sprints,
🖨️ Draft version: C6-2024 🖨️

🖨️ Draft version: C5-2024 🖨️

by Sharon Schnee
New release
The draft version of C5 release notes is here! Take a look. Read all about this release’s new features, enhancements, and the bugs we fixed in the draft release notes. For more information C5 slides, including next planned sprints,
🖨️ Draft version: C5-2024 🖨️

Auxiliary camera field trial announcement and communication guidelines 🌻

by Rozi Buber
To all of our teams - PSMs, Sales, TAMs and others - as part of our rollout plan for auxiliary cameras, we will begin field testing in a few weeks, aiming to collect feedback from a small group of partner resellers before releasing to the
Hardware and firmware updates
Partner messaging

Scheduled Database Maintenance – Potential API Downtime

by Natalia Correa, Technical Support Engineer
We would like to inform you about the scheduled database maintenance for both Clouds on February 8, 2025. During this time, there will be a downtime that may impact API access. Duration of the Database Maintenance: We expect a downtime of
Announncement

Resolved: Livestreming issue

by Dror Tesler, Senior Support Engineer
We are happy to announce that we have fixed the livestreaming issue on US and EU clouds. Additionally, we were notified by AWS that between January 28 10:56 PM and January 29 3:06 AM PST, they experienced an issue for CloudFront customers
Support
Code Red

RESOLVED - Code Red: There is a problem with the partner portal, Surf UI and API calls on the US cloud

by Dror Tesler, Senior Support Engineer
We are happy to inform you that the problem with the partner portal, Surf UI and API calls on the US cloud has been resolved. Please find further details below. Duration of the service outage: 90 minutes. Impact of the service outage: NA
Support
Code Red

Code Red: There is a problem with the partner portal, Surf UI and API calls on the US cloud

by Dror Tesler, Senior Support Engineer
In the NA cloud, we are experiencing a problem with the Partner portal , Surf UI and API calls. This affects all NA cloud customers Partners impacted by the service outage: NA cloud We appreciate your patience and apologize for the
Support
Code Red

⚠️ Code Red: {Dashcams are getting offline in the NA Cloud} ⚠️

by Silvia Arce, Technical Support Engineer
We are experiencing a service outage with - Dashcams getting offline in the NA Cloud -. Please find further details below. Impact of the degraded performance. Devices going offline in NA Cloud Our team is currently investigating. We
Support
Code Red

C12-2024 is out! 🚀

by Ben Goldfarb
New release
C12-2024 is out! 🚀 What’s included this time around? What’s new? Check it out! Select single or double-view camera footage You can add an optional parameter to the event media reusable component in order to select single or double-view
C12-2024 is out! 🚀