Surfsight Internal Updates

drivecam.sharepoint.com/sites/Surfsight

timestamp1653656400000

Auxiliary camera field trial announcement and communication guidelines 🌻

To all of our teams - PSMs, Sales, TAMs and others - as part of our rollout plan for auxiliary cameras, we will begin field testing in a few weeks, aiming to collect feedback from a small group of partner resellers before releasing to the

timestamp1649761789730

🚀🚀 v3.10 release package and more 🚀🚀

by Rachel Cheyfitz, GTM

Hi team! 👪 As part of our efforts to continuously improve communications, we’ve created a new document called the “release package”. The release package is to be included in all major launches (not every sprint). So, without further ado -

timestamp1731526734441

Code Red: High Volume in API errors⚠️– RESOLVED

by Mauricio Niebles, TS3

We are happy to inform you that the issue “High volume of API errors” has been resolved. Please find further details below. Duration of the service outage: The issue had a duration of 1H 16 mins. Impact of the service outage: High volume

Code Red: High Volume in API errors⚠️– RESOLVED

timestamp1731521114770

⚠️ Code Red: High Volume in API errors.⚠️

by Mauricio Niebles, TS3

We are experiencing a service outage: High volume of API errors, Please find further details below. Impact of the service outage: We are currently experiencing a high volume of API errors. Partners impacted by the service outage: US

⚠️ Code Red: High Volume in API errors.⚠️

timestamp1729000620000

Firmware 3.13 is rolling out!

by Ben Goldfarb

Hardware and firmware updates

Firmware Update 3.13 is rolling out The latest firmware update, 3.13, for the AI-12 dashcam is rolling out. What’s included: Power loss file protection Increase privacy with watermarks Hotspot control The limited-release phase of the

Firmware 3.13 is rolling out!

timestamp1727791860000

Important notice: Changes to the Surfsight API

by Ben Goldfarb

Upcoming changes to the Surfsight® API that may impact your use of the service. Create Drivers and Update Drivers APIs - (Validate the “organizationId ” parameter) When creating a new driver persona in the Organization, (POST/drivers

timestamp1727288100000

ℹ️ Service Impact Announcement: Service Disruption Impacting Last GPS and Media Data - US Cloud ℹ️ – RESOLVED (09/25/2024 at 18:15 UTC)

by Natalia Correa, Technical Support Agent

We are happy to inform you that the Last GPS points and Media Data issues have been resolved. Please find further details below. Duration of the service outage: From 09/24/2024 at 06:00 UTC to 09/25/2024 at 18:15 UTC Impact of the service

ℹ️ Service Impact Announcement: Service Disruption Impacting Last GPS and Media Data - US Cloud ℹ️ – RESOLVED (09/25/2024 at 18:15 UTC)

timestamp1727271000000

ℹ️ Service Impact Announcement: Service Disruption Impacting Last GPS and Media Data - US Cloud ℹ️ – UPDATE (09/25/2024 AT 13:30 UTC)

by Natalia Correa, Technical Support Agent

We have stabilized the Redis instance and are currently working on a fix related to the Media Data, which is planned to be deployed later today. Impact: Last GPS points and Media Data. Cloud impacted: US Cloud (AI-12 and AI-14) Update:

ℹ️ Service Impact Announcement: Service Disruption Impacting Last GPS and Media Data - US Cloud ℹ️ – UPDATE (09/25/2024 AT 13:30 UTC)

timestamp1727206200000

ℹ️ Service Impact Announcement: Service Disruption Impacting Last GPS and Media Data - US Cloud ℹ️ UPDATE (09/24/2024 at 19:30 UTC)

by Natalia Correa, Technical Support Agent

We are still experiencing performance issues with the Last GPS points and Media Data. The team continues to work to restore normal performance levels. Please find further details below. Impact of the degraded performance: Last GPS points

ℹ️ Service Impact Announcement: Service Disruption Impacting Last GPS and Media Data - US Cloud ℹ️ UPDATE (09/24/2024 at 19:30 UTC)

Newer