Surfsight Internal Updates

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Auxiliary camera field trial announcement and communication guidelines 🌻

To all of our teams - PSMs, Sales, TAMs and others - as part of our rollout plan for auxiliary cameras, we will begin field testing in a few weeks, aiming to collect feedback from a small group of partner resellers before releasing to the

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🚀🚀 v3.10 release package and more 🚀🚀

by Rachel Cheyfitz, GTM

Hi team! 👪 As part of our efforts to continuously improve communications, we’ve created a new document called the “release package”. The release package is to be included in all major launches (not every sprint). So, without further ado -

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Scheduled Database Maintenance – Potential API Downtime

by Natalia Correa, Technical Support Engineer

We would like to inform you about the scheduled database maintenance for both Clouds on February 8, 2025. During this time, there will be a downtime that may impact API access. Duration of the Database Maintenance: We expect a downtime of

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Resolved: Livestreming issue

by Dror Tesler, Senior Support Engineer

We are happy to announce that we have fixed the livestreaming issue on US and EU clouds. Additionally, we were notified by AWS that between January 28 10:56 PM and January 29 3:06 AM PST, they experienced an issue for CloudFront customers

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ℹ️ Service Impact Announcement: Live stream Issue - (RESOLVED)ℹ️

by Mauricio Niebles, TS3

We are pleased to inform you that the issue with the Live Stream display has been resolved. Duration: 2025-01-28 09:40 p.m. UTC - 2025-01-28 11:21 p.m. UTC Impact of the degraded performance: When consulting the live streaming, it does

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ℹ️ Service Impact Announcement: Live stream Issue ℹ️

by Mauricio Niebles, TS3

We are currently experiencing problems with the live streaming. Impact of the degraded performance: When consulting the live streaming, it does not load or is too slow. Partners impacted by the degraded performance: NA cloud and EU

ℹ️ Service Impact Announcement: Live stream Issue ℹ️

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RESOLVED - Code Red: There is a problem with the partner portal, Surf UI and API calls on the US cloud

by Dror Tesler, Senior Support Engineer

We are happy to inform you that the problem with the partner portal, Surf UI and API calls on the US cloud has been resolved. Please find further details below. Duration of the service outage: 90 minutes. Impact of the service outage: NA

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Code Red: There is a problem with the partner portal, Surf UI and API calls on the US cloud

by Dror Tesler, Senior Support Engineer

In the NA cloud, we are experiencing a problem with the Partner portal , Surf UI and API calls. This affects all NA cloud customers Partners impacted by the service outage: NA cloud We appreciate your patience and apologize for the

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ℹ️ Service Impact Announcement: Our systems are experiencing an inconsistent failure rate affecting Partner Portal, Surfsight Site, and API calls - (RESOLVED)ℹ️

by Mauricio Niebles, TS3

We are pleased to inform you that the degraded performance issue that was being experienced with a high rate of code errors has been resolved. Duration: 2025-01-23 10:43 p.m. UTC - 2025-01-24 08:02 p.m. UTC Impact of the degraded

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